Don Cook
Associate Manager, IT Operations @Opticsplanet, Inc
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WORK HISTORY
Associate Manager, IT Operations @Opticsplanet, Inc
US
OpticsPlanet, Inc. is a privately held online shooting, hunting, military, law enforcement, eyewear, and laboratory equipment retailer. The company is headquartered in Northbrook, Illinois, and operates several specialized online destinations and its flagship store, OpticsPlanet.com.Manage and develop 5 direct reports across 3 locations and oversee the ticket system/work-flow ( JIRA-Atlassian Suite )Configuring PCs and Laptops by manual configuration or utilizing KACE SDA ( Deployment Server) Troubleshoot various PC issues ranging from basic to advancedUtilizing Active Directory / O365 for account creation and administrationUse Azure AD and manage O365 services as a Global AdminUtilize intune for endpoint managementCreate Knowledge Base articles for the team to utilize in troubleshooting issues. Help manage the different IT teams in different locations and time zonesUtilize SNIPE-IT for inventory management on top of using KACEWork with other departments to understand technology frustrations and how to improve them. Work with the Infrastructure team in troubleshooting issues ranging in complexitySetup weekly team meetings to go over any issues anyone might be stuck on or need helpHave regular 1:1 meetings with team members to see how they are doing and anything I can assist them with.Help manage and administer the RingCentral Phone SystemCreated Computer setup guides for new employees who will start remotely after equipment pickup. Utilize PowerShell to automate certain tasks -( Created PowerShell GUI application for the team to help manage and configure MFA in O365 for new users )Assist with creating documentation for Security and remediation of compromised accounts in O365. Participate in interviewing for new positions in the IT departmentProvide “white glove” support for C-Level execsIT Support Specialist 20••••19Team Lead - 20••••21Associate Manager 2021 - Current
EDUCATION
Ivy Tech Community College
Associate’s Degree, Information Technology
ABOUT DON COOK
I’m a hands-on IT Operations Manager who builds scalable, automation-driven systems in hybrid Microsoft 365 environments supporting 500+ users.My focus is modern IT operations — reducing manual overhead, strengthening identity governance, and designing automation frameworks that improve both security posture and service delivery.Core areas of expertise:• Entra ID & Conditional Access architecture• Intune endpoint compliance & device governance• PowerShell automation frameworks• Microsoft Graph API integrations• ITIL-aligned workflow optimization• AI-integrated automation using tools like n8nI enjoy solving complex operational challenges, mapping systems, and building structured solutions that eliminate repetitive work. I believe strong IT leadership combines technical depth, strategic thinking, and continuous adaptation to modern tooling.
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