Don Butler

About Don Butler

Trusted Business Process Operations Manager with 20+ years of experience in financial services and student lending industries, specializing in management of document imaging, customer service and transaction processing operations. Business Process Operations | Document Imaging/ECM | Project ManagementE-mail: d••••••••@yahoo.comSeasoned Operations Manager with over 20 years of operational and project management experience, I have continually led operational teams to exceed all financial objectives and key performance indicators (KPI) for companies such as Xerox, Iron Mountain and Pacific Premier Bank. Through team building and collaboration, I have delivered consistent and positive impact in each of my positions along with world class customer service. Outstanding communicator with the natural ability to develop relationships and establish trust with internal and external stakeholders. Especially proficient in operations, process improvement, project management and customer service.Work history encompassed significant accomplishment across several areas: business process optimization; profit margin; customer satisfaction and retention; training and development; sales support and solution architecture; project management; and leadership.CORE COMPENTENCIES:Operations ManagementDocument Imaging & ECM / Enterprise Content ManagementBusiness Process ImprovementProject ManagementStrategic Operational Planning Profit & Loss ManagementVendor ManagementLeadershipCustomer ServiceEmployee Enablement/Engagement CAREER HIGHLIGHTS• Improved profit margins by an average of 25% while increasing departmental quality to over 99%• Boosted customer retention to 99.5%; increased deal closures by 50% in 12 months.• Delivered $25M annually in new business projectsPlease contact me at (71••••••84 with any business process operations (BPO) and project management opportunities

Experience

1. Senior Director of Scanning Operations

   Crisp Imaging

   Aug 2025 — Present · US

Education

• Western Governors University

  Bachelor of Science - BS, Business Administration and Management, General

• ITT Technical Institute-Buena PArk, CA

  Associate's degree, Electronic Engineering

Skills

• Employee Relations
• Operations Management
• Team Building
• Management
• Operational Planning
• Outsourcing
• Bpo
• Process Improvement
• Service Delivery
• Business Analysis
• Project Management
• Cross-Functional Team Leadership
• P&L Management
• Business Process Improvement
• Vendor Management
• Client Relations
• Change Management
• Team Leadership
• Corporate Social Responsibility
• Program Management
• Leadership