Don Armstrong

Quality Assurance Specialist Manager @Department of National Defence/Ministère de la Défense nationale

Ottawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

Quality Assurance Specialist Manager @Department of National Defence/Ministère de la Défense nationale

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Ottawa, ON, CA

Provide Quality Assurance services to a large DND project

EDUCATION

N/A

Herzing College

IT

SKILLS

IT Service ManagementInterviewsChange ManagementQuality Program ImplementationRequirements AnalysisSystems AnalysisQuality AssuranceIntegrationProcess ImprovementTest PlanningSystem TestingContinuous ImprovementEmployee TrainingProfessional ServicesConsultingLeadershipProject PlanningPolicyQuality ManagementProject ManagementBusiness RequirementsResource ManagementUser Acceptance TestingIncident ManagementRelease ManagementSoftware Quality AssuranceAnalysisCustomer ServiceVisioQuality AssessmentsQuality ControlMs ExcelMs WordManagement ConsultingTest Team ManagementIT ManagementTeam ManagementRequirements GatheringBusiness Process ImprovementMs Project

ABOUT DON ARMSTRONG

Don Armstrong has extensive experience in the field of Quality Management. Key skills include Quality (Management, Assurance, Control), Quality Assessments, Test Management, Risk/Issue Management, Incident/Problem Management, Configuration/Change Management, Team Building and Mentoring, Interviewing, implementing Quality Frameworks, Gap Analysis Don’s extensive Quality Management experience includes the following key achievements: • Building/managing QA Teams whose primary focus is on-time and structured testing; • Designing and implementing process driven Quality Programs in an IT environment following the ITIL framework; • Assessing and implementing Quality at the corporate level following the Progressive Excellence Program (PEP) framework from Excellence Canada designed to improve how an organization does business. Don\'s Quality Management experience covers both government (Federal and Provincial) and private sector environments. This work has involved liaising directly with staff at all levels in the organization. Don holds a Level 2 Secret security clearance Specialties: Certified Assessor -Excellence Canada

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