Dom Waghorn

Global Customer Experience Transformation Specialist @bp

London, GB

Global CX Lead, helping to change a company and industry going through its own substantial change.Work across all regions, markets and brands within bp to reorganise teams and planning cycles around customer needs and opportunities. A lot of the focus is on- Getting the \'fundamentals\' in place - journey management, VOC/insight, design thinking methods, measurementDeveloping POCs and pilots that can scale across all kinds of different customer segments, business units and cultures- Proving out value and connecting CX to business benefits and prioritisation models- Bringing cross-discipline teams together in service of customers- Training and mentoring senior leaders and other \'customer\' colleagues in all aspects of CX