Dominic F. Santillo
Incident Process Manager @ChristianaCare
Signup · Get unlimited contacts
WORK HISTORY
Incident Process Manager @ChristianaCare
Wilmington, DE, US
Member of the ChristianaCare IT Service Management team, serving as Process Manager for Incident, Major Incident, Change and Problem. Deliver metrics to IT Governance, report on trends, create area of focus. Utilize metric-based decision making to identify areas of opportunity and lead change through service delivery for increased value to the organization.
EDUCATION
The College of New Jersey
Bachelor’s Degree, Management Information Systems, General
SKILLS
ABOUT DOMINIC F. SANTILLO
Son, Husband, Father, Coach, Public Servant; Information Services Manager, leading transformations in attitude and technolgy. I am a leader and a builder.Lead:Through hard work and leading by example in my employment and meeting the needs of customers through integrity and persistence. Father of three working to set the example in my community as council member and volunteer work through coaching or volunteering for the New Jersey Boys State Foundation.Build:Whether screens for deploying computer software, online web systems, a better process, relationships, or a better product; I use the tools and knowledge acquired in varying industries to learn, analyze and adapt for a better customer experience. I like to focus on developing systems that assist users in their work in a more efficient manner and provide the most value in their business processes.Specialties: Troubleshooting, creative problem solving, detail-oriented analysis, systems integration, self-learner.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.