Domenick Riccio
CIO, VP, Sr. Director, Technology and Engineering
- Role
- Sr Director, IT at LegalZoom
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Domenick Riccio
Experienced Director Information Technology Operations with a demonstrated history of working in the legal services industry. Skilled in Operations Management, Sales, IT Strategy, Data Center, and Contact Centers. Strong information technology professional with a Certificate of General Management focused in Executive Education from The University of Texas at Austin - The Red McCombs School of Business.
Experience
Sr Director, IT
Sep 2015 — Present · Austin, US
Mentor, manage, and motivate a large team of leaders, analysts, engineers, and developers responsible for supporting technology for thousands of employees in four countries-Legal industry experience implementing solutions to meet strict requirements while fulfilling the needs of attorneys-Championed a vision and created a roadmap to migrate call center apps to Amazon AWS Cloud-Turned around an ailing desktop support team and NOC by successfully launching a true Global ServiceDesk model, creating a single point of contact for all tech issues with documented service levels-Built up engineering team and prioritized workload for endpoint infrastructure software such as Mac OS, JAMF, Intune/Autopilot, Office365, Azure/Entra, Slack, Freshworks, Zoom & GSuite-Negotiated discounts on multimillion-dollar purchases for hardware, software, cloud solutions, and service agreements-Collaborated with HR, Talent, and SOX Compliance team to build out a reliable onboarding and offboarding process, reducing new hire provisioning time from weeks to days-Introduced IT Asset processes and cloud tools to track all hardware, software, and licenses -Partnered with the Infosec security team to ensure vendors and systems meet rigorous SOC, PCI, and PIA requirements
Education
Texas McCombs School of Business
Certificate of General Management, Executive Education
Texas A&M -Victoria
Bachelor of Business Administration (BBA)
Skills
- Call Centers
- Business Development
- Business Intelligence
- Executive Management
- Cloud Computing
- Program Management
- Operations Management
- Vendor Management
- Saas
- Integration
- Account Management
- Crm
- Change Management
- Telecommunications
- Analysis
- Insurance
- Budgets
- Leadership
- System Administration
- Customer Service
- Strategic Planning
- Risk Management
- Disaster Recovery
- Strategy
- Process Improvement
- Networking
- Project Planning
- Outsourcing
- Team Leadership
- Salesforce.com
- IT Strategy
- Data Analysis
- Software Documentation
- Sdlc
- Troubleshooting
- Team Building
- Management
- Cross-Functional Team Leadership
- Business Analysis
- IT Management
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