Domonique Hansen

Concierge @Bliss Spa

New York, NY, US

Customer service: Serve as the initial point of contact for guests, providing a seamless and professional experience from check-in to check-out. This includes warmly greeting and acknowledging all guests according to company standards.Reservations: Accurately book, confirm, change, and cancel spa appointments and programs using spa software.Guest assistance: Give spa orientations to guests, lead them to the locker room or waiting area, and offer refreshments. Respond to and resolve guest complaints or issues in a timely and professional manner.Sales and promotion: Promote and provide detailed information on spa services, treatments, packages, and retail products to guests.Administrative tasks: Manage front desk reception, answer phones, process payments, and handle cash transactions.Operational support: Work with other spa and hotel departments to ensure efficient operations and assist with clerical tasks for spa management.Maintaining the environment: Keep the reception area, lounge, and retail displays clean and organized.