Domonique Garvin
Relationship Banker @First Horizon Bank
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WORK HISTORY
Relationship Banker @First Horizon Bank
EDUCATION
Liberty University
Bachelor's degree
SKILLS
ABOUT DOMONIQUE GARVIN
With 6+ years in customer experience, I’ve learned one simple truth: people just want to be heard, helped, and valued. My passion is creating systems and strategies that do exactly that—turning everyday interactions into memorable experiences that build trust and loyalty.Over the years, I’ve led CX teams and initiatives, always focused on putting the customer at the center. From mapping out frictionless journeys to building feedback loops that actually drive change, I love diving into the details and finding smarter ways to serve. I’ve worked extensively with tools like Salesforce, Zendesk, HubSpot, Intercom, and Freshdesk, using them to streamline support workflows and surface insights that matter. Whether it’s analyzing NPS trends or optimizing onboarding flows, I’m all about turning data into action.I’ve also had the chance to mentor teams, collaborate with product and marketing, and roll out programs that improved both customer satisfaction and team morale. I believe the best CX work happens when you blend empathy with efficiency—and when you empower your team just as much as your customers.If you\'re as passionate about experience as I am—or just want to swap tips on great service—I’d love to connect.
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