Dominique Suggs

About Dominique Suggs

Seasoned and proactive professional with a unique hybrid skillset that touches IT management, project coordination, technical leadership, troubleshooting and cloud technology, focused on bringing alignment between departments and determining tools to grow efficiency and accountability. Known as a driven, influential entrepreneur and thought leader who understands the value of growing a brand rooted in strong technical solutions. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. You can reach me out at d••••••••@outlook.com or text at

Experience

1. Senior Associate (IT Plant Champion)

   Cognizant

   Jan 2022 — Present · Indianapolis, IN, US

   Earned trust and established lasting relationships with site personnel and departments as their go-to IT advisor. • Monitored the health of manufacturing IT systems across multiple locations, proactively identifying and addressing outages, upgrades, and installations. • Managed 100% of IT requests through the ticketing remedy system and Cargill, ensuring prompt and effective resolution. • Conducted comprehensive assessments of plant IT infrastructure at various grain locations, identifying areas for improvement and streamlining processes. • Developed and executed project plans, coordinating efforts and providing on-site support for seamless IT equipment changes. • Provided invaluable assistance to other IT plant champions with site changes, tailoring efforts to the unique needs of each geographic location.

Education

• Indiana State University

  Master of Science (MS), Information Technology

• Indiana State University

  Bachelor of Science (B.S.), Information Technology Major, Electronics Technology Minor