Dominique K.
Customer Success Supervisor @Nutrafol
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Supervisor @Nutrafol
Led and managed a team of customer service agents, overseeing their development and growth.• Conducted quality assurance on agent tickets and handled team scheduling.• Trained new agents for both Nutrafol Team and BPO, ensuring a seamless onboarding process.• Collaborated with cross-functional teams to resolve complex customer issues efficiently.
EDUCATION
Christine Valmy
Esthetics Certification, Aesthetician/Esthetician and Skin Care Specialist
Saint Peter's University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
SKILLS
ABOUT DOMINIQUE K.
At Nutrafol, our team has enhanced customer experience through strategic project management and the implementation of advanced AI-driven tools. My role as Customer Service Team Lead has been pivotal in agent development, ensuring the highest standards of service are met and maintaining seamless operations. With a robust background in community management and aesthetics certification, I blend technical proficiency with a keen understanding of brand relationships. Our success is reflected in the creation of comprehensive Help Center articles and the adept use of data analytics to fine-tune our service approach, bolstered by my expertise in editing, proofreading, and brand identity.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.