Dominique K.
Customer Experience Leader | CX Strategy, AI Optimization & Retention Growth
- Role
- Customer Success Supervisor at Nutrafol
- Location
- Belleville, NJ, US
- LinkedIn followers
- 500 followers
About Dominique K.
At Nutrafol, our team has enhanced customer experience through strategic project management and the implementation of advanced AI-driven tools. My role as Customer Service Team Lead has been pivotal in agent development, ensuring the highest standards of service are met and maintaining seamless operations. With a robust background in community management and aesthetics certification, I blend technical proficiency with a keen understanding of brand relationships. Our success is reflected in the creation of comprehensive Help Center articles and the adept use of data analytics to fine-tune our service approach, bolstered by my expertise in editing, proofreading, and brand identity.
Experience
Customer Success Supervisor
Mar 2023 — Present
Led and managed a team of customer service agents, overseeing their development and growth.• Conducted quality assurance on agent tickets and handled team scheduling.• Trained new agents for both Nutrafol Team and BPO, ensuring a seamless onboarding process.• Collaborated with cross-functional teams to resolve complex customer issues efficiently.
Education
Christine Valmy
Esthetics Certification, Aesthetician/Esthetician and Skin Care Specialist
2020 — 2020
Saint Peter's University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
2011 — 2015
Skills
- Inventory Management
- Social Skills
- Photography
- Merchandising
- Social Networking
- Video Editing
- Retail
- Adobe Photoshop
- Event Planning
- Wordpress
- Public Speaking
- Retail Sales
- Interviews
- Public Relations
- Research
- Communication
- Photoshop
- Production Assistance
- Microsoft Word
- Data Entry
- Customer Service
- Blogging
- Visual Merchandising
- Social Media
- Blogs
- Fashion
- Management
- Microsoft Office
- Sales
- Leadership
- Problem Solving
- Money Management
- Computers
- Marketing
- Organization Skills
- Telephone Skills
- Critical Thinking
- Time Management
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