Dominique Wells
Chief Operating Officer @Conduit Health Partners
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WORK HISTORY
Chief Operating Officer @Conduit Health Partners
Cincinnati, KY, US
I’ve led Conduit’s growth from startup to national partner—helping health systems strengthen provider capacity, reduce costly delays, and consistently achieve ROI of 3:1 or better.Health systems face mounting operational pressure: transfer delays that back up the ED, workforce shortages that fuel burnout, and financial leakage from lost referrals. My focus has been building scalable solutions that ease those pressures and create measurable value. transfers and triage cases coordinated—turning delays into immediate responses and protecting referral revenue Delivered $279M net revenue impact for a single client, with ROI up to 7:1 in Cardiology and 6:1 in Neurosciences Achieved 84.4% ED avoidance with nurse-first triage, with 93% of calls answered by a registered nurse within 30 seconds—improving patient safety while reducing unnecessary costs Supported health systems in mitigating readmissions through timely follow-up and proactive nurse-led intervention Lowered operating costs while earning URAC accreditation, reinforcing quality and consistency at scaleLooking ahead, I remain focused on helping health systems navigate what’s next—addressing workforce shortages projected in the millions, transfer delays that disrupt patient flow, and rising demand for timely access. My role is to ensure we deliver operational relief and financial strength, so health systems can focus on what matters most.
EDUCATION
Northern Kentucky University
Master's degree, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Ohio University
Bachelor's Degree, Nursing Science
Christ Hospital School of Nursing
Diploma, Nursing
SKILLS
ABOUT DOMINIQUE WELLS
I am a dynamic healthcare executive with a passion for transforming healthcare delivery and driving operational excellence. With over 20 years experience leading multi-hospital systems and virtual care organizations, I specialize in strategic growth, change management, and fostering collaborative partnerships that elevate business performance and improve patient outcomes.As Chief Operating Officer at Conduit Health Partners, I lead operations for a forward-thinking virtual nursing and healthcare services organization. I\'m focused on solving some of healthcare\'s most pressing operational challenges, from addressing emergency department overcrowding and improving care access to reducing network leakage and driving efficiency in an environment of shrinking margins. My work spans virtual nursing, transfer center services, nurse triage, and physician practice scheduling, delivering scalable, high-impact solutions that align with health systems\' evolving needs.Throughout my career, I have been recognized for navigating complexity, implementing evidence-based strategies, and building high-performing teams. My leadership approach blends strategic vision, data-informed decision-making, and a deep commitment to improving healthcare access, efficiency, and equity.Key Strengths & Expertise:• Transformational Leadership & Change Management• Business Growth & Operational Excellence• Virtual Nursing & Scalable Care Delivery Models• Clinical Strategy, Technology, & Process Innovation• Network Alignment & System Integration• High-Impact Collaboration & Executive PartnershipFrom leading 85% standardization of EMR systems to launching virtual care models that reduce sepsis risk and improve throughput, I’ve consistently used innovation and operational discipline to optimize care delivery and address today’s biggest system-wide challenges.I’m committed to mentoring future healthcare leaders and advancing solutions that strengthen provider networks, improve care coordination, and drive sustainable growth for the communities we serve.
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