Dominique McCullough
Service Desk Technician Tier 2 @Domino's
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WORK HISTORY
Service Desk Technician Tier 2 @Domino's
Ann Arbor, MI, US
Provided Level 1 & 2 technical support toend-users on a variety of hardware, software, andnetwork connectivity issues, utilizing strongtroubleshooting and problem-solving skills toensure timely resolution and customersatisfaction-Proficient in supporting Windows/ Mac OS,Microsoft Office 365 Suite, various hardware (HP,Dell, Apple, Canon), and mobile devices,demonstrating a broad range of technicalexpertise-Experienced in using ITSM ticketing systems to document, track, and manageincidents, ensuring efficient issue resolution andadherence to service level agreements(SLAs).
EDUCATION
Flatiron School
Certificate, Cybersecurity Analytics
Western Governors University
Bachelor of Science - BS, Cyber security
Wayne County Community College District
Associate of Applied Science , Cybersecurity
ABOUT DOMINIQUE MCCULLOUGH
Seeking a challenging IT role where I can leverage my technical skills and…
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