Dominika Mari

Product Support Specialist @Datasite

London, GB

o Managed high-value customer projects by providing comprehensive product support through chat, email, and online meetings, ensuring timely and efficient resolution through escalating complex tasks to appropriate teams.o Cultivated strong customer relationships through proactive project check-ins and account management activities, significantly contributing to customer satisfaction and retention.o Delivered tailored training sessions through conducting consultative discussions and feature demonstrations to showcase product benefits and enhance user experience.o Executed tasks within Datasite applications on behalf of customers, such as folder structure creation, drafting user invites, and generating detailed reports, all while adhering to strict compliance policies.o Assisted clients in project setup and feature configuration within Datasite products, delivering tailored solutions to meet the specific requirements of English and Polish-speaking clients.o Documented all service requests, interactions, and communications in Salesforce Service Cloud, ensuring comprehensive and accurate record-keeping.o Developed expertise in industry practices and customer workflows, enabling more effective support, guidance, and recommendations.o Assisted junior colleagues in their accreditation process, fostering professional development and promoting team cohesion.o Proposed and implemented process and product improvements, enhancing efficiency and increasing customer satisfaction.o Contributed my expertise to projects as required, demonstrating flexibility, adaptability, and a proactive approach to additional duties, e.g, held daily meetings with a client who was new to Datasite Diligence.o Worked closely with designated Sales Representatives to provide optimal and timely software solutions by regularly meeting with clients and navigating the deal process from inception to completion.

London Metropolitan University

Translation , English to Polish translation

Royal Court Theatre

Introductory course , Theatre Translation

University of Bristol

Summer school certificate, Literary translation