Dominik Bauersch
Director Customer Service & Sales @Telefónica Germany
Cologne Bonn, DE
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Jan 2026 — Present
Director Customer Service & Sales @Telefónica Germany
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EDUCATION
2025
HEC Paris
Data & AI for Leaders
2022
Scrum.org
Professional Agile Leadership (PAL)
2002 — 2003
FernUniversität in Hagen
Zertifikat (ZWW), Betriebswirtschaft
1995 — 2000
The University of Bonn
Diplom, Geographie
2004 — 2005
University of Augsburg
Zertifikat (IWF), Projektmanagement
SKILLS
Business DevelopmentStrategieProjektmanagementKundenserviceGeschäftsentwicklungCustomer Relationship Management (Crm)Transformation & Change-ManagementTask Force ManagementTelekommunikationOperational ExcellenceSocial Media Und ServicesVeränderungsmanagementProzessmanagementDigitalisierungUnternehmensstrategieCall CenterCustomer Experience Management
ABOUT DOMINIK BAUERSCH
Kundenservice und Operations# Transformation# Digitalisierung / Agile@Scale
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