Dominic Maxwell
Co-founder @Telljo B Corp
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WORK HISTORY
Co-founder @Telljo B Corp
Brighton, GB
TellJO is an award-winning digital platform that provides wellbeing assessments to help organisations identify, engage, and support their vulnerable customers. By partnering with utilities and finance companies, TellJO aims to tackle the root causes of debt and hardship and prevent crisis situations such as arrears and homelessness. Initiation: Organisations send their customers a link to a TellJO wellbeing check, often triggered by events like missed payments or periods of non-engagement. The process begins by asking the customer,\"Are you ok?\" Assessment: Customers engage in a digital conversation lasting approximately seven minutes, during which they answer around 90 questions designed to assess various aspects of their wellbeing. Identification: TellJO utilises 87 indicators of vulnerability to evaluate the customer\'s situation. With consent, the platform automatically refers those identified as vulnerable to the organisation\'s wellbeing or customer support teams. Support: Customers receive personalised signposts to relevant support services based on their responses, addressing needs related to financial, mental, or physical health. Partnerships with companies such as E.ON Next and EDF have led to a doubling in the number of people accessing cost-of-living advice on their website. Recognition:In September 2024, TellJO became a Certified B Corporation, reflecting its commitment to high standards of social and environmental performance, accountability, and transparency. Testimonials:Users have expressed profound gratitude for the support received through TellJO. One user shared,\"I was at rock bottom when I was introduced to TellJO. I can\'t describe what a relief it was to get some help—a light at the end of the tunnel.\"
SKILLS
ABOUT DOMINIC MAXWELL
Struggling to identify your customers experiencing vulnerability? Seeing increased customer debt?The truth is only a minority of customers will tell you they’re vulnerable, especially if they’re in arrears. Yet according to the FCA’s financial lives survey over 40% of UK adults could be classed as vulnerable. That’s where TellJO comes in. TellJO’s digital wellbeing checks help organisations like yours support customers facing financial and wellbeing challenges, such as debt, arrears, mental health issues or homelessness. As a digital, B Corp certified third-party your customers are three times more likely to share their problems with us. We then deliver them personalised signposts to further support. We’ve helped companies like EDF, E.ON Next and Yorkshire Water: proactively address customer vulnerability reduce costs improve customer outcomes.Where your customers have missed a payment or have growing arrears, TellJO overcomes barriers like non-disclosure and customer fear and uncertainty. Over 80% of engaged customers request a payment arrangement 40% self-help with their personalised digital signposts. DM me to chat about how digital wellbeing checks could help you and your customers. What our clients say: “An innovative solution”“TellJO solves the problem of engagement”“Providing a considerable financial return for stakeholders of 1900%”
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