Dominic Medico
I am an articulate, forward-thinking leader with the ability to excel within an inclusive and innovative team culture. ITIL Expert v3, ITIL4 Managing Professional, Certified Scrum Master, Prosci Change Practitioner
- Role
- Itsm Practice Archictect Ii at TEKsystems
- Location
- Columbus, GA, US
- LinkedIn followers
- 500 followers
About Dominic Medico
Throughout my career, I have developed a reputation as a visionary professional with the ability to manage operational processes and apply ITSM methods to changing conditions that are consistent with established methodologies and standards. I am known to be a collaborative leader with high emotional intelligence, able to maximize the customer experience by building and sustaining effective communications with all stakeholders and cross-functional teams. Perhaps most important, I am a highly effective communicator and strategist with the capacity to ensure final work products meet all contractual SOW requirements and quality standards; able to plan, prioritize, manage, and ensure efficient and thorough technical delivery.
Experience
Itsm Practice Archictect Ii
Jun 2021 — Present
Education
University of Georgia - Terry College of Business
B.B.A
Skills
- Service Delivery
- Business Analysis
- Data Center
- IT Service Management
- Change Management
- Software Development Life Cycle (Sdlc)
- Negotiation
- Itil Process
- Business Relationship Management
- Critical Thinking
- Process Improvement
- Disaster Recovery
- Vendor Management
- Operations Management
- Enterprise Architecture
- Outsourcing
- Management
- Incident Management
- Leadership
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