Dominick Peluso
Customer Project Manager @Transfinder
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WORK HISTORY
Customer Project Manager @Transfinder
Schenectady, NY, US
Primary contact for new and existing clients to ensure the complete implementation of all components of purchased software· Develop complete project plan with assigned customers including specific goals, milestones and target dates Maintain clear, complete, detailed and accurate documentation related to projects· Coordinate software installation with auxiliary departments both internally and externally· Provide online and onsite training to assigned customers for all software products and tools· Work closely with internal sales and customer support teams, collaborating on projects and providing the status on open projects· Evaluates effectiveness of training, recognize red flag issues and escalate them appropriately
EDUCATION
Alfred University
BS
SKILLS
ABOUT DOMINICK PELUSO
Experienced Project Manager with many years of success in training and project management for web and software based applications. Innovative professional with proven ability to identify, analyze, and solve problems to increase customer satisfaction and loyalty. Skilled in utilizing project and data management tools with core competencies in customer training and management, product development and support.Specialties: Customer Service Representative - Customer Service Manager - Operations Manager - Product Manager - Project Manager - Web Application Support and Training - Business Analyst - Business Development – Competitive Analysis.
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