Dominick Jacobs
IT Specialist at USAID | IT Asset Management | ServiceNow & Salesforce | Driving IT Efficiency, Security & Compliance | Reducing Downtime & Optimizing Infrastructure
- Role
- Information Technology Specialist at USAID
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Dominick Jacobs
I am a results-driven IT Specialist with over 7 years of experience in IT operations…
Experience
Information Technology Specialist
Apr 2023 — Present
Reported to CIO as I was tasked with overseeing the maintenance, optimization, and support of the organization\'s technology infrastructure, encompassing hardware, software, and networks. This role involved troubleshooting technical issues, delivering user support, and ensuring the efficient and secure operation of our information technology systems.• Leveraged Workspace One (AirWatch) to manage all IT assets, ensuring compliance with software and security standards. While providing remote desktop assistance to an end user.• Managed procurement and vendor relationships, achieving 100% hardware and software availability, which supported 15 global agency operations and reduced downtime by 30%.• Coordinate relocation, ordering, and maintenance of IT equipment, including 500+ workstations, mobile devices, video conferencing systems, and VoIP solutions, enhancing user productivity by 15%.• Oversee IT service requests via ServiceNow, achieving a 98% resolution rate within SLA targets, reducing ticket backlogs by 20%.• Collaborate with internal and external stakeholders to assess IT needs, define technical requirements, and recommend scalable solutions, improving response times by 25%.• Conduct market research on IT hardware and software trends, contributing to procurement strategies that reduced costs by 10% year-over-year.• Ensure full cybersecurity compliance by completing mandatory Cyber and Privacy Training (2024) and supporting audits with a 100% pass rate.• Enhanced Contract Visibility and Reporting: Leveraged Salesforce at USAID to maintain comprehensive records of contract lifecycles, award distributions, and key stakeholder engagement, contributing to a 20% improvement in data accuracy and more efficient tracking of multi-million-dollar government contracts.
Education
Howard University
Computer Information Systems
Rufus King International School
High School
Skills
- Microsoft Office
- Strong Interpersonal Skills
- Strong in All Microsoft Products
- Microsoft Word
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