Dominick D.

About Dominick D.

I\'ve been in the hospitality industry for 12 years. I enjoy every aspect of the hotel industry. I started as a front desk agent and continued to move my way up as I gained more experience and knowledge. I’ve gained experience in all aspects of the hotels daily operations/management, F&B, housekeeping and maintenance. Skills I have acquired throughout my career would include but not limited to; attentive listening skills, communication skills, interpersonal skills, customer service professional, planning skills, attentiveness, critical thinking skills, orientation to detail, management skills, accounting, computer skills, proficiency in MS Word and Excel related applications, decision making, creative thinking skills, customer service skills, quick learner, punctual, responsible, team leadership skills, property management, onboarding, working well with others and also resolving conflicts in a timely manner while remaining calm. Thank you to those who have mentored me along my journey to help develop myself into who I am today!

Experience

1. Process Assistant

   Amazon

   Jan 2023 — Present · Charlotte, NC, US

   Manage over 100 associates on a daily basis by maintaining a safe working environment and escalate to my manager when necessary.* Attends daily start of shift meetings, assign daily tasks to associates and oversee completion of duties in line with requirements.* Ensure adherence to safety regulations, reports injuries and take Associates to a safety hub when injuries occur to have a documented report.* Train and motivate AAs, monitoring performance metrics and KPI\'s to help improve them.* Help organize the department by ensuring all areas are in standard with our area organization policies of 5s.*Staffing AAs throughout shift and monitor productivity *Engage with AAs as well as give feedback when necessary

Education

• University of North Carolina at Charlotte

  Bachelor of Business Administration (BBA)