Dominick Caldarazzo
Cxm - Leader @Cisco
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WORK HISTORY
Cxm - Leader @Cisco
NY, US
Led all Cisco delivery efforts across a broad public sector portfolio, including NYS agencies, BOCES, CoMAs, and UMMH.• Supported both sales and delivery motions, contributing to the expansion of Cisco’s footprint and product adoption across the account landscape.• Owned end-to-end customer success — from pre-sales through solution delivery and closeout — ensuring smooth implementation and maximum value realization.• Acted as the primary point of contact for clients, overseeing the successful adoption and utilization of Cisco technologies and services.• Collaborated closely with customers to develop tailored success plans outlining key milestones, deliverables, and business outcomes.• Built and maintained strong, trusted relationships with key customer stakeholders by deeply understanding their business needs and strategic objectives.• Conducted regular business reviews to track progress, uncover growth opportunities, and drive continuous alignment with customer goals.• Worked cross-functionally with Cisco sales, engineering, and support teams to quickly resolve issues, remove roadblocks, and deliver a seamless customer experience.
EDUCATION
University at Albany
BA, Finance and Information Technology Managment
ABOUT DOMINICK CALDARAZZO
Dominick Caldarazzo is a Customer Experience Leader at Cisco, responsible for helping clients realize their applications and softwares full potential. Dominick has seventeen (17) years of experience focused on project management, relationship management, strategy, governance, IT security, business process improvement, quality assurance, data analytics, business transformation, change management and business analysis.Dominick is a certified in Project Management Professional (PMP), Scrum Master (CSM) and Information Technology Infrastructure Library Professional (ITIL). He is a leader in the market assisting in the Finance, Human Resource, and Procurement.
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