Dominica Davis
Customer Service Representative at OMNI Systems™ * Small Business Owner of Royal Serenity LLC * Certified Wellness Coach * Holistic Health Practitioner * Entrepreneur * Model * Poetess * Mentor
- Role
- Customer Service Representative at Omni Systems
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Dominica Davis
Business leader with over 20 years of experience building strong customer, client, and vendor relationships while improving operational performance. Recognized for integrity, effective communication, and a collaborative, hands-on leadership approach that promotes accountability and results. I leverage data and quantitative analysis to identify root causes, close process gaps, and implement solutions that drive consistent, high-quality outcomes. With strengths in customer engagement, market analysis, content development, and performance measurement, I am passionate about enhancing customer satisfaction, strengthening brand awareness, and supporting growth-focused customer service and marketing initiatives.
Experience
Customer Service Representative
Dec 2023 — Present · Cincinnati, OH, US
Marketing Assistant - 12/2025Support project-based assignments that may focus on campaign effectiveness through data analysis.Conducted market research, assessed content for campaigns, and collaborated with sales and product teams to align messaging.Will assess content for use in future social media, web, and print distribution.Maintain positive brand image and increased awareness initiatives.Supported the VP of Sales with quote requests, part-number pricing, and customer follow-ups, ensuring accuracyand timely communication.Managed high-revenue customer accounts, strengthening relationships, and driving retention.Resolved escalated concerns by identifying root causes, and coordinating solutions across teams; maintainedownership through full resolution.Analyzed customer forecasts to uncover upsell opportunities, and increase order volumes.Balanced new-hire training, while cross-training in multiple departments, to increase team flexibility.Engaged with customers daily by addressing inquiries and directing them appropriately.Coordinated maintenance on existing orders while setting up new part numbers.
Education
The University of Arizona Global Campus
Bachelor of Arts - BA, Public Relations and Marketing
2025
Empathic Coaches Academy
Certified Wellness Coach
2020
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