Dominic Tirone
Client Success Manager at SMG Facilities
- Role
- Client Success Manager at Smg Facilities
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
About Dominic Tirone
Results-driven professional with a strong track record in account management, customer…
Experience
Client Success Manager
Feb 2025 — Present · Red Bank, NJ, US
Manage a diverse portfolio of national clients across retail, QSR, automotive service, financial services, and telecom, including Five Guys, Lids, Valvoline, TitleMax, Office Depot/Max, and Cellular Sales• Acted as the strategic point of contact for facility maintenance services, ensuring on-time execution of reactive and preventative maintenance work orders, while adhering to contractual KPIs and SLAs consistently achieving 90%+ adherence• Led client lifecycle management, from strategic consultation and scope definition to implementation and ongoing success planning, resulting in high client retention and CSAT scores• Partnered cross-functionally with sales, finance, and operations teams to resolve client issues quickly and align solutions with evolving business objectives• Conducted regular business reviews (QBRs) to deliver data-driven performance insights, identify opportunities for optimization, and provide strategic recommendations that improved SLA adherence across key accounts• Designed and delivered client reporting dashboards and financial analysis using Power BI and Tableau, aligning service delivery with client KPIs and ROI goals• Drove revenue growth through proactive account expansion strategies, including upselling and cross-selling based on client needs and usage trends• Mentored and trained a team of account managers and account coordinators, improving client support delivery, operational efficiency, and overall satisfaction• Utilized facilities management platforms (Facil-IT, Fexa, ServiceChannel) and CRM systems (Salesforce and Zoho) to manage client work orders, track performance, and provide real-time client portfolio updates• Conducted detailed analysis of client quotes for scope and pricing accuracy, ensuring compliance with project requirements and contractual obligations by leveraging industry experience and market data
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