Dominic Smith
Guest Services Account Director @Rapport Guest Services
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WORK HISTORY
Guest Services Account Director @Rapport Guest Services
Leading the Rapport contract as part of Compass Group, overseeing the Guest and Client Services teams and Event Sales, Marketing and Placemaking team, on behalf of Santander at Unity Place.
EDUCATION
University of Brighton
BA (Hons), International Hospitality Management
ABOUT DOMINIC SMITH
I’m a commercially minded professional with a strong track record in relationship management, stakeholder engagement, and strategic delivery. With a proven ability to navigate complex customer challenges, I focus on building strong, trust-based relationships that deliver meaningful, mutually beneficial outcomes.A natural collaborator, I’m experienced in influencing stakeholders at all levels, including senior leadership, to align goals, drive progress, and support organisational success.I bring extensive experience leading multi-disciplinary, regionally diverse teams, ensuring alignment around shared objectives and delivering high-impact results. My strength in project and mobilisation management allows me to manage multiple priorities in fast-moving environments, while maintaining clarity and control.Strategically minded and forward-thinking, I’m driven by a deep understanding of customer needs and long-term business objectives, ensuring the support I provide is both proactive and aligned with future direction.
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