Dominic Sama

About Dominic Sama

I’m an MPA student at Rutgers University–Newark and a twice-elected member of the Long Branch Board of Education, currently serving my hometown as the youngest elected official in city history.What defines me most is my ability to work with people from all levels including residents, customers, students, and faculty to administrators, department chairs, and public officials. Alongside my public leadership roles, I bring over five years of frontline, high-volume customer service experience, where I learned how to communicate clearly, stay composed under pressure, solve problems in real time, and treat every person with professionalism and empathy.My professional experience spans governance, data, communications, and operations. I’ve interned with NJ Transit’s Intelligence Unit, the Associated Press, and a state legislative office, where I supported research, outreach, and data-informed decision-making. These roles strengthened my ability to analyze information, collaborate across teams, and help organizations function more effectively.Previously, I served as President of Brookdale Community College’s Student Government, leading initiatives that strengthened student engagement and collaboration with administration.I’m skilled in Microsoft Office, Google Workspace, public speaking, and relationship-building, and I’m drawn to roles where I can help organizations run better and serve people more effectively.Always open to new conversations and opportunities. Feel free to connect!

Experience

1. Customer Service Representative

   Seastreak

   May 2022 — Present · Atlantic Highlands, NJ, US

   Tasked to assist in loading the largest high-speed commuter passenger ferries in the United States- Selling tickets from NYC to popular Jersey Shore locations- Navigating the Bookit Reservation System while working out of the New Jersey Ferry Terminals- Selling ferry tickets at a rapid-fire pace to a large volume of passengers- Developed crowd control skills by directing and controlling a crowd of hundreds on the ferry dock- Assisting customers in-person and over the phone with a warm and professional attitude- Gained the ability to answer all general questions regarding ferry transport in and around New York City

Education

• Rutgers School of Public Affairs and Administration

  Master of Public Administration - MPA

• Montclair State University

  Bachelor of Arts - BA, Political Science and Government

• Brookdale Community College

  Associate's degree, Political Science and Government