Dominic Perrotta
- Role
- Global Support Operations Director at Epic Games
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Dominic Perrotta
I’m a global IT leader with 15+ years of experience designing and scaling enterprise…
Experience
Global Support Operations Director
May 2021 — Present
Leading the global IT Support organization through the company’s explosive growth period wherein the supported user population has increased from 500 to 9500 in 18 months. Anchored by core regional support teams I’ve built a fully scalable IT support service model that layers in automation, self-help, outsourced partners, and FTE support teams. This has allowed us to quickly and effectively spin up support for newly established offices, acquisitions, and short-term projects the company undertakes-Responsible for all 21 end-user support teams globally w/30 MM budget -Created Accounts Management, IT Walk-up, Knowledge Management, and Tiered Support model -Brought the ITIL Framework to the Support Org with full team ITIL Foundations v4 compliant -Help Desk Institute Certified organization -Developed IT Managers and Sr. staff
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