Dominic Lovett
Director Copyright Operations @ICE
Signup · Get unlimited contacts
WORK HISTORY
Director Copyright Operations @ICE
ICE is the world’s first multi-territory copyright hub, providing unified services for the administration, licensing, and processing of over 50 million music works. Serving seven major CMOs, ICE ensures accurate royalty distributions and fair compensation for rightsholders worldwide.As Director of Copyright Operations, I lead a high-performing, multi-location team with a €4.4M budget. Through strategic leadership and data-driven decisions, I’ve led initiatives to optimise operations, elevate service quality, and enhance customer satisfaction, ensuring ICE’s leadership in global copyright and royalty management.Key Achievements:• Directed a €4.4M budget, achieving a 23% reduction in operational costs in 2024 through strategic cost management and data insights, while aligning operations with ICE’s long-term goals.• Delivered 10%+ annual productivity gains by streamlining workflows, improving service delivery and operational efficiency.• Increased SLA compliance by 30% since 2020, cutting service credits by 84%, reducing costs and boosting customer satisfaction.• Led a quality initiative that increased SLA success by 34% and reduced rework by 39%, enhancing service consistency and customer satisfaction.• Ensured 99% of the value in customer distributions was based on accurate, up-to-date claims data, ensuring equitable payments and safeguarding industry trust.• Introduced a customer-centric service model, resulting in a 16% increase in customer satisfaction.• Developed a reward system aligned with company goals, boosting employee engagement, retention, and internal mobility.I have been instrumental in shaping ICE’s operational strategy and ensuring the company’s continued success in providing global copyright services. By driving continuous improvement through data-driven solutions, I’ve contributed to ICE’s mission of delivering fair, accurate, and efficient royalty distributions while fostering customer trust and satisfaction.
ABOUT DOMINIC LOVETT
As a results-driven executive with 15+ years of experience in operational leadership, digital transformation, and copyright management, I specialise in driving growth, optimising performance, and ensuring data integrity in complex, multi-stakeholder environments. I’ve led high-performing teams, managed multimillion-euro budgets, and implemented cost-saving initiatives that deliver measurable efficiencies, revenue growth, and client satisfaction.I bring a forward-thinking approach to operational leadership and digital transformation, leveraging my expertise to pioneer innovative solutions like blockchain-based IP rights networks, streamline service delivery, and mitigate operational risks. Thriving in dynamic environments, I excel at using strategic leadership and data-driven decisions to solve problems, optimise operations, and build long-term success.Key strengths include:• Driving high-impact change initiatives to boost productivity, service excellence, and cost efficiency.• Building collaborative relationships with stakeholders to align goals and achieve results.• Implementing strategies that foster performance-driven cultures and empower teams to excel.• Advocating digital innovation and data governance to protect IP and transform industry standards.• Leading large-scale projects and system overhauls to ensure operational continuity and risk mitigation.In previous roles, I managed €4M+ budgets, achieved a 23% cost reduction, and improved SLA compliance by 30%. I also oversaw service delivery to ensure 99% of customer distributions were based on the most accurate, up-to-date claims data. My leadership in blockchain initiatives and data governance has helped organisations position themselves as industry leaders in rights management.I’m passionate about delivering value through strategic vision, operational excellence, and innovation. Let’s connect to explore how my expertise can drive growth and solve challenges across industries.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.