Dominic Cifarelli
AVP Retail Production Administration @PENNYMAC
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WORK HISTORY
AVP Retail Production Administration @PENNYMAC
Plano, TX, US
ABOUT DOMINIC CIFARELLI
MANAGEMENT PROFESSIONAL with over five years of leadership experience performing employee training, supervision, and team-building. Majority of experience at the management level, requiring extensive national travel to provide direct face-to-face customer contact. KNOWLEDGABLE SUBJECT MATTER EXPERT skilled with systems assessment and implementation of customer experience process improvements. At Bank of America, successfully reduced customer wait times by 50% by streamlining the review process, simplifying lines of communication, and advancing reporting capabilities. KEY STRENGTHS: Leadership Team-Building Business Development Project Coordination Systems Optimization Customer Service Management Computer Technology
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