Dominic Casey
Technical Production Control
- Role
- Technical Production Control Professional Ii at Fiserv
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Dominic Casey
IT professional offering over 10 years’ comprehensive experience, in troubleshooting and repairing computer systems, software, and hardware, in multi-site, multi-host and networked environments. Apply business principles and processes within IT sector, with ITIL standard requirements. Self-starter, manage multiple tasks simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. Ability to work under pressure to meet ongoing and overlapping deadlines within short time constraints. Strong work ethic, sound judgment and decision making skills.
Experience
Technical Production Control Professional Ii
Jul 2020 — Present · Stafford, TX, US
Resolve client issues relating to Client Server Applications and Client Server related products.• Maintain application functionality (troubleshooting and architecture).• Provide application-level support to clients; research and analyze problems.• Assist in creating an improved overall application environment for clients and employees.• Maintain regular contact with clients by phone or written communication.• Ensure successful and timely completion of assigned special projects and requests. • Clearly document issues for resolution and archival.• Provide on-call and after-hours support as needed.
Education
University of Houston-Downtown
Bachelor’s Degree, Computer Information Systems
2004 — 2009
Skills
- Software Installation
- Troubleshooting
- Solarwinds
- Microsoft Exchange
- Networking
- Bmc Remedy
- Computer Hardware
- Windows 7
- Vmware Vsphere
- Lotus Notes
- Windows 8
- Active Directory
- Unix
- Windows Server
- Hardware
- Citrix
- System Deployment
- Servers
- Blackberry
- Service-Now.com
- Technical Support
- Laptops
- Real Estate
- Ms Project
- Windows Xp
- Acronis True Image
- Help Desk Support
- Blackberry Enterprise Server
- Ghost Imaging
- Windows 10
- Visio
- Disaster Recovery
- Windows
- Hardware Installation
- Sharepoint
- Testing
- Switches
- Vpn
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