Dominic Galatis
IT Service Management Intern @Duquesne Light Company
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WORK HISTORY
IT Service Management Intern @Duquesne Light Company
Provided tier 1 and tier 2 technical support for users, resolving hardware, software, and network issues- Monitored, documented, and triaged incidents using ITSM tools, contributing to early-stage detection and escalation of security incidents in alignment with SOC protocols- Collaborated with IT teams to diagnose issues, share knowledge, and ensure seamless support across departments- Redesigned MFT profiles into single-endpoint configurations, improving credential controls and boosting maintenance efficiency by 72%.
EDUCATION
University of Pittsburgh School of Computing and Information
Bachelor of Science - BS
ABOUT DOMINIC GALATIS
Though I am in the early stages of my career, my enthusiasm, quick learning ability, and…
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