Dominic Galatis
IT Intern at DLC | Information Science Student at University of Pittsburgh | CompTIA Security+
- Role
- IT Service Management Intern at Duquesne Light Company
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Dominic Galatis
Though I am in the early stages of my career, my enthusiasm, quick learning ability, and…
Experience
IT Service Management Intern
May 2025 — Present
Provided tier 1 and tier 2 technical support for users, resolving hardware, software, and network issues- Monitored, documented, and triaged incidents using ITSM tools, contributing to early-stage detection and escalation of security incidents in alignment with SOC protocols- Collaborated with IT teams to diagnose issues, share knowledge, and ensure seamless support across departments- Redesigned MFT profiles into single-endpoint configurations, improving credential controls and boosting maintenance efficiency by 72%.
Education
University of Pittsburgh School of Computing and Information
Bachelor of Science - BS
2022 — 2026
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