Dolma Tshering Lama
IT Analyst | Computer Science and Information Technology
- Role
- Information Technology Analyst at Christian Louboutin
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Dolma Tshering Lama
Graduated from Tribhuvan University with a Bachelor\'s degree in Computer Science and Information Technology, with additional coursework completed at Great Learning and AWS. Currently contributing to IT operations at Christian Louboutin, focusing on retail systems like CEGID Y2 and OMS to ensure seamless sales posting, order tracking, and system troubleshooting. Skills include Postman API testing, M3 retail data management, and CI/CD pipeline configuration. At Christian Louboutin, supported operational efficiency by conducting retail audits, resolving technical issues, and integrating systems collaboratively. Applied expertise from AWS projects to design secure VPC setups and implement Blue/Green deployment strategies, reducing downtime and enhancing system reliability. Motivated by a drive to foster innovative, scalable solutions aligned with business needs.
Experience
Information Technology Analyst
Feb 2025 — Present · New York, NY, US
Christian Louboutin is an online store for elegant women\'s footwear, followed by men\'s collections.Supported enterprise retail IT operations across CEGID Y2, Infor M3 ERP, and OMS, ensuring accurate sales posting, order processing, inventory management, and system reliability in a high-volume retail environment.• Managed ERP operations using Infor M3, creating and maintaining Purchase Orders and Customer Orders to support inventory accuracy, order fulfillment, and warehouse allocation processes.• Processed and validated EDI transactions and reports, investigating and resolving EDI 940 mismatches and inventory discrepancies to ensure accurate warehouse allocation and data integrity.• Executed SQL queries using SQL Server Management Studio to analyze, validate, and reconcile business, order, and inventory data across ERP and operational systems.• Conducted regular audits of sales postings in CEGID Y2• Utilized SFTP to manage and upload retail partner reports.• Managed incident resolution using Jira, troubleshooting ERP system issues, user access problems, and order processing errors, while collaborating with cross-functional teams to resolve technical incidents.• Tested and validated system integrations using Postman API, supporting reliable data communication between internal systems and external platforms.• Administered user accounts, permissions, and device configurations using Active Directory and Microsoft Intune, supporting secure identity and access management.• Monitored and troubleshot network infrastructure using Cisco Meraki Cloud Platform, ensuring network availability, performance, and operational continuity.• Supported workstation deployment and enterprise system configuration, including Windows 11 migration, VPN setup.Gained hands-on experience supporting enterprise IT infrastructure, ERP systems, data validation processes, and secure system operations in a fast-paced, high-end retail environment.
Education
Institute of Science and Technology (IOST), Tribhuvan University
Bachelor's degree, Computer Science
National College of computer studies
Bachelor's degree, Computer science and information technology
2021 — 2024
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