Dolly M. Serrant

Director of Communications | Entrepreneur & Founder at Flowers by Yllod | Public Relations, & Advertising Specialist | Supplier Relationship Manager | M.B.A in Global Strategic Leadership & a Masters in Public Relations

Role
Director of Communications and Leadership at Indiana Latino Institute
Location
Indianapolis, IN, US
LinkedIn followers
500 followers

About Dolly M. Serrant

Encouraging leader and analytical problem-solver with talents for relationship building and cross-cultural collaborations. Proficient in using sound judgment to positively impact company mission and operational success. Effective communicator and trainer focused on mission support and achieving positive customer outcomes. Experienced Advertising, and Public Relations with a demonstrated history of working in the entertainment and business industries. Skilled in Crisis Management, Project Management, Budget Planning, Leadership, Customer Service, and Advertising. An enterprising and responsible leader with two Masters Degrees in Public Relations and Business Administration.Key Accomplishments-In 2024 became a business owner of Flowers by Yllod-2022 Indy\'s Best and Brightest Finalist in Education and Non-Profit Sectors-Led Supplier Diversity initiatives at Elevance Health, overseeing $1.2B global supply chain-Directed Hispanic Business Council, supporting over 5K Hispanic entrepreneurs in Central Indiana-Executed impactful marketing campaigns, including $4.15M loan disbursement to XBE businesses during the pandemicCore Competencies-Cross-Cultural Strategies & Leadership-Strategic Vision & Execution-Public Relations & Communications-Project Management & Coordination-Market Analysis & Consumer Insights-Bilingual (Spanish)-Team Building & Mentorship-Budget Management & Financial Planning-Crisis Management-Copywriting-Customer Service-Advertising-Business Leadership & Teamwork

Experience

  1. Director of Communications and Leadership

    Indiana Latino Institute

    Oct 2025 — Present · Indianapolis, IN, US

Education

  • European Forum Business School of Navarra- Pamplona, Spain

    Master of Business Administration (M.B.A.), Global Environment Strategic Leadership

    2016 — 2016

  • University of Sacred Heart, Puerto Rico

    Master of Arts (M.A.) Communications, Public Relations

    2014 — 2016

  • European Forum Business School of Navarra

    Master of Business Administration - MBA, Global Strategic Leadership

  • University of Puerto Rico

    Bachelor of Arts (B.A.), Communication and Technology for Commercial Advertising

Skills

  • Microsoft Office
  • Customer Service
  • Copywriting
  • Social Media
  • Advertising
  • Public Speaking
  • Public Relations
  • Media Relations
  • Social Media Marketing
  • Wide Orbit
  • Marketing Communications
  • Orion
  • Twitter
  • Crisis Management

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Dolly M. Serrant — Director of Communications and Leadership at Indiana Latino Institute in Indianapolis, IN, US | Unifers