Dolly Miller Brandt

Senior Account Executive & Patient Care Representative (Acadian Hospice & Acadian Palliative Care) @LHC Group

Lafayette, LA, US

Skills: Service Set-Up | Consults | B2B | Procurement | Mentor Training | Relationships | Outreach SERVICE SET-UP: Set up Hospice and Palliative care services, and define what these services provide for patients and their families for proper placement, equipment and evaluation for comfort care. Focused on resolving issues.CONSULTS: Met case managers, patients & families (hospitals, residences and NH) to explain services. B2B REFERRALS: Met with physicians, nurses, ALFs, NH, LTACs, and rehab units to educate referral sources, give presentations, and consult on hospice services, medical equipment devices, and care set up. MANAGEMENT-MENTOR TRAINING: Ensured organic growth, & helped hire/manage/train 15 account execs. Interviewed new hires, & set up new AEs on computer programs, phones, accounts, routes, contact assignment, supplies, training on sales techniques, & overcoming obstacles. Trained on business plans set up (Playmaker + Via Direct). Trained Account Executives on 1) Presenting services to referral sources; 2) Handling situational circumstances, 3) Connecting nurses to patients; 4) Succeeding in marketing, patient care & competition. PHYSICIAN RELATIONSHIPS: Detailed Physicians with large geriatric base (Results: Procured five Hospice Medical Directors in contract with our company’s territory. Adept at Customer Relationship Management (CRM).OUTREACH: Handled direct seasonal promotions, Hospice awareness, local meetings, GLAD, Counsel on Aging, Lafayette General Gumbo Cookoff sponsorships, Maddie’s Footprints, Heart of Nursing Awards Dinner, and many other community service events by setting up informational booths to answer questions. AVAILABILITY: Maintained 24/7 availability to handle daily challenges that arose in any given situation.

Loyola University New Orleans

Bachelor of Science - BS