Dohn Wallace
IT Support Technician Facilities Technician @Merlin Entertainments
Kansas City, MO, US
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MOBILE NUMBERS
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WORK HISTORY
May 2024 — Present
IT Support Technician Facilities Technician @Merlin Entertainments
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Kansas City, MO, US
Provided first-line technical support for over 100 employees, resolving Windows 10/11 and Office 365 issues. • Configured and deployed desktops, laptops, and mobile devices for new hires, ensuring seamless onboarding. • Contributed to incident response efforts, reducing false positives by 20% and enhancing overall efficiency.
EDUCATION
2013 — 2021
Metropolitan Community College-Penn Valley
Associate of Arts - AA
ABOUT DOHN WALLACE
Results-driven IT professional with a track record of managing large-scale technical…
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