Dohn Wallace
Graphic Designer | IT Support Specialist | Network Support | Help Desk Technician | Hardware & Software Troubleshooting
- Role
- IT Support Technician Facilities Technician at Merlin Entertainments
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Dohn Wallace
Results-driven IT professional with a track record of managing large-scale technical…
Experience
IT Support Technician Facilities Technician
May 2024 — Present · Kansas City, MO, US
Provided first-line technical support for over 100 employees, resolving Windows 10/11 and Office 365 issues. • Configured and deployed desktops, laptops, and mobile devices for new hires, ensuring seamless onboarding. • Contributed to incident response efforts, reducing false positives by 20% and enhancing overall efficiency.
Education
Metropolitan Community College-Penn Valley
Associate of Arts - AA
2013 — 2021
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