Bob Doerr
Multi-Unit & Field Operations Leader | Consultant in Customer Experience, Sales & Operational Excellence | Driving Growth Through People & Process
- Role
- District Manager of Licensed Stores at Starbucks
- Location
- Suffolk, VA, US
- LinkedIn followers
- 500 followers
About Bob Doerr
I lead multi‑unit operations and improve execution, customer experience and sales growth,…
Experience
District Manager of Licensed Stores
May 2010 — Present
Led a multi-region portfolio of licensed Starbucks stores, driving brand consistency, operational rigor, and team performance across diverse markets. Delivered 4% YoY sales growth and a 16% increase in daily transactions through operational excellence and brand standards execution. Increased Mobile Order & Pay mix to 25%, boosting throughput and digital engagement. Mentored licensed leaders to elevate guest experience, reduce negative feedback by 50%, and sustain 93–96% customer experience scores. Expanded high-margin product lines through mix optimization, daypart strategy, and targeted promotions. Served as district food safety lead, partnering with peers and the regional director to align performance, share best practices, and ensure compliance across licensed operations. Selected to Starbucks’ Compliance Advisory Board, contributing to Salesforce UI enhancements and training updates.
Skills
- Business Development
- Customer Retention
- Leadership
- Management
- Wireless
- Direct Sales
- Customer Satisfaction
- Crm
- Sales Management
- Sales Process
- Customer Service
- Business Planning
- Telecommunications
- Sales
- Retail
- Coaching
- Profit
- B2b
- Account Management
- Channel
- Solution Selling
- Customer Experience
- Training
- Merchandising
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