Martin Doe
Senior Manager, Aviva Group Centre Service Desk, Global IT Support Services @Aviva
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WORK HISTORY
Senior Manager, Aviva Group Centre Service Desk, Global IT Support Services @Aviva
Accountable for the provision of high level IT service support for Aviva\'s Group Centre. Ensuring key Executives up to and including board level receive excellent VIP support. Responsible for delivering a programme of service improvements whilst appreciating the business \"bottom line\".Responsible for P&L and budget preparation, ensuring appropriate customer visibility.
EDUCATION
Prince2 Foundation
Prince2 Foundation
Mid Kent College
HNC Business and Finance, Business / Finance
ITIL Foundation (v3)
ITIL Foundation
SKILLS
ABOUT MARTIN DOE
I am an experienced European Operations / Service Manager with a proven track record of success, both private and public sectors, which includes Financial (Trading Room, VIP, Back Office), Local Authority, and Travel.I specialise in providing high-level design and implementation controls to build consistently improved business performance, with a focus on cost containment and service improvement. Strong commercial acumen, hands-on, responsive, adaptable and effective in change management. Certified in both ITIL and Prince2.Specialties: 1. Strong pro-active leader, experience of managing remotely.2. Providing coaching and mentoring to build cohesive teams.3. Results orientated and customer focused.4. Excellent relationship management skills.5. Stakeholder Management.6. Project Management.7. Incident Management.8. Extensive Budgetary Control / Management.9. Global / Regional Desktop Strategy Management.10. Service Delivery.11. Change Management.
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