Jason Dodge
Customer Success Manager
- Role
- Customer Success Manager at Duck Creek Technologies
- Location
- Vancouver, WA, US
- LinkedIn followers
- 500 followers
About Jason Dodge
Customer Success Manager with over 12 years of proven results. I own the relationship…
Experience
Customer Success Manager
May 2022 — Present
Manage and develope customer accounts, driving long-term success and satisfaction.Foster strong relationships with customers and SI partners to enhance collaboration and business outcomes.Serve as a trusted liaison between customers and technical teams, ensuring customer priorities are effectively represented.Oversee a regular governance cadence, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), to drive strategic alignment and continuous value creation.Help customers modernize, innovate, and scale efficiently using Duck Creek’s intelligent solutions for the P&C insurance industry.
Education
Clark College
Associates Degree, Business
1998 — 2000
Washington State University
Bachelors Degree, Business
2000 — 2002
Skills
- Contract Negotiation
- Business Analysis
- Microsoft Office
- Ms Office Suite
- Vendor Management
- Strategy
- Product Development
- Analysis
- Business Objects
- Outsourcing
- Employee Hiring
- Collections
- Team Leadership
- Forecasting
- Recruiting
- Contract Negotiations
- Team Building
- Management
- Management Consulting
- Call Centers
- Business Development
- Business Intelligence
- Distributed Team Management
- Business Process Improvement
- Account Management
- Change Management
- Analytics
- Business Strategy
- Hands-on Training
- Web Intelligence
- Data Analysis
- Strategic Planning
- Project Management
- Customer Service
- Business Planning
- Operations Management
- Consulting
- Webinars
- Leadership
- Distribution Management
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