David Doc Stephens

About David Doc Stephens

David focuses on pioneering new service lines, geographies and business models in…

Experience

1. Director Business Development Insurance Vertical

   Sutherland

   Feb 2013 — Present

   Sutherland Global Services helps many of the leading Insurance carriers retain their competitive edge by increasing revenue, enhancing the customer experience and improving operational efficiency. With licensed associates supporting all 50 States, Sutherland can provide new or enhance existing distribution channels. Our associates are Insurance industry experts, understand regulatory issues and commonly deliver revenue increases of 15-20%. Sutherland offers a complete Insurance solution for the Property and Casualty industry including: CUSTOMER ACQUISITION •Sales Campaigns and Lead Generation with licensed agents •Application processing & account setups •Cross-sell /Up-sell •Predictive Analytics for customer acquisition and marketing INSURANCE POLICY SERVICING AND ADMINISTRATION •Inbound customer calls •Policy endorsements •Retention and loyalty programs •Dispute Resolution INSURANCE UNDERWRITING •Application review and policy issuance •Order & review reporting •Accept or decline applicants •Predictive analytics for underwriting and pricing CLAIMS SUPPORT •First Notice of Loss •Coverage verification •Claim data input and accept/decline review •Adjudication support •Predictive Claim and fraud identification My company, Sutherland Global Services is a employee, US based, global provider of business process optimization services for both the back office and contact center operations. We partner with our insurance clients in process improvement and cost reduction, from customer acquisition / support and underwriting to claims support and F&A. David Stephens Director of Business Development Insurance Industry Solutions D••••••••@sutherlanglobal.com Cell 92••••••78 Primary Office 93••••••69 Secondary

Skills

• Solution Selling
• Market Research
• Strategy
• Enterprise Software
• Business Process
• Inbound Marketing
• Telemarketing
• Lead Generation
• Credit Cards
• Vendor Management
• Sales Operations
• Service Delivery
• Account Management
• Operational Excellence
• Technical Support
• Program Management
• Sales
• Customer Retention
• Customer Experience
• Call Center
• Call Centers
• Financial Services
• Sourcing
• Crm
• Leadership
• Performance Management
• Team Management
• Salesforce.com
• Customer Satisfaction
• Telecommunications
• Operations Management
• Recruiting
• Marketing
• Marketing Strategy
• New Business Development
• Team Leadership
• Business Development
• Customer Service
• Management
• Offshore Outsourcing