Deliverance Dockter

About Deliverance Dockter

Summary of Qualifications:Multi-cultural, multi-lingual, customer-centric Senior Program Manager who thrives in fast-paced and virtual environments. Graciously managing large, complex, cross-functional teams delivering strategic goals and objectives. A strong collaborator, communicator, and consultant, delivering top performance results while integrating the client’s organizational strategies and company initiatives all while engaging sponsors, stakeholders and SMEs. Excellent problem solving, conflict resolution management, active listening, and interpersonal skills. A leader whose attitude begins with the philosophy that anything is possible and works with the team to find a way to make it happen!Licenses, Certifications, AwardsPMP

Experience

1. Senior Manager Project Management- IT

   Apex Systems

   Jun 2021 — Present

   SCORE-Enterprise IT Initiative: Leading and delivering complex IT projects from inception to production. Working with large-scale software applications, both SaaS and COTS, converting and moving home-grown systems to cloud based. Driving every phase of the project from Initiation, Procurement, Requirements gathering, Design/Development, Data Conversion, Testing, to Cutover and Implementation. Successfully managing cross-functionally across business units, workstreams, vendors, system integrators, and customers on APS’s largest to date multi-million-dollar IT program. • Managing from both PMI SDLC waterfall and agile methodologies, pivoting to a hybrid approach as needed.• Executing to all Enterprise Stage Gates, Standards, Processes and Procedures. • Executing to the SOW/Contract and managing Scope, Schedule, Cost, and ensuring Quality. • Additionally managed; resource management of both employee and contractor resources, vendor management, budgeting support (forecasting/accruals), working with procurement and warehouse management, and regular communication and presentations to stakeholders and senior executives.

Education

• Bellevue College

  Associate of Arts and Science, Foreign Languages and International Studies

• Universidad de Antioquia-Medellin, Colombia

  International Studies, Tecnologo en Administracion de Empresas Extranjeras

• City University of Seattle

  Bachelor of Science - BS, Project Management

Skills

• Project Planning
• Public Relations
• Software Documentation
• Social Media
• Strategic Planning
• Program Management
• Supply Chain Management
• Project Management
• Purchasing
• Process Improvement
• Customer Service
• Leadership
• Cross-Functional Team Leadership
• Fundraising
• Marketing
• Sales
• Manufacturing
• Team Leadership
• Team Building
• Management
• Change Management
• Business Process Improvement