Raúl Docampo Álvarez
Director Customer Management - Global Digital Support @EGYM | DACH
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WORK HISTORY
Director Customer Management - Global Digital Support @EGYM | DACH
Munich, DE
AI Transformation Leadership: Spearheading the \"AI Journey\" at EGYM, implementing AI agents and automation (Intercom, Agentgorce, Gemini and more) to resolve customer friction instantly while liberating teams for high-value interactions. • Strategic Roadmap Development: Defined a 2-year strategic vision focusing on AI-powered self-service, streamlined operations, and \"shifting left\" to improve product supportability. • \"Leader of Leaders\" Empowerment: Transitioned from operational execution to a scalable enablement model, empowering Team Leads and Technical Managers to manage scopes independently while maintaining high-quality results. • Certified PIP Coach & Teacher: Serving as a Certified Process Improvement Practitioner (PIP), facilitating structured workshops for leadership teams to identify systemic root causes and drive sustainable improvements. • Strategic Stakeholder Alignment: Acting as a cross-departmental \"Trusted Advisor\" for Product, HR, and Tech MDs, sharing digital transformation learnings and driving structural enablers.
EDUCATION
Universidad de León
Graduated in Tourism, Marketing de servicios de turismo y viajes
Tago Estudios Barcelona
MBA in Tourism and Hospitality Management, Negocios internacionales
I.E.S Virgen de la Encina
Advanced technician in computer systems, Administración de sistemas informáticos en red
SKILLS
ABOUT RAÚL DOCAMPO ÁLVAREZ
Global Director of Customer Management | AI Advocate | Process Improvement CoachI help companies stop managing tickets and start solving problems.With a background in Fintech and Sports/HealthTech, I lead support organizations into the AI era. My focus is on Continuous Improvement (Certified PIP Coach) and implementing AI-driven strategies that reduce administrative workload and elevate the customer experience.I build empowered, international teams that don’t just follow processes—they improve them. When people have the right tools (AI, data, and autonomy), they deliver exceptional results.
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