Satwinderr Singh O

About Satwinderr Singh O

With over twenty-three years of experience in Software Delivery Management, Stakeholder Management, Solution Architecture, Software Development, Test Management, Project Management, and Service Desk Implementation, I bring a wealth of expertise to any organization. My domain exposure spans IT service operations, BPO, Telecom, Online, Mobile, Healthcare, Education, Manufacturing, and SCM/Logistics.For the past nine years, I have focused on ITES, working with top-tier telecom and healthcare clients such as British Telecom (UK), Sprint (US), SleepEx (US), Akamai, Microsoft, Prodigy, SBC-Yahoo, Velux (Denmark), Mosaic (Brazil), Weyerhaeuser (Seattle), Holcim (Zurich) and Smiths. As an effective leader, I excel in hiring and retaining top talent, mentoring teams, and fostering knowledge sharing. My influencing and mentoring capabilities have been widely recognized.I possess proven expertise in relationship management, organizational planning, design, coordination, and negotiation within governance models. I have successfully engaged with customers and teams across diverse cultures and geographies, including the United States, United Kingdom, Denmark, Brazil and Kenya. My significant experience includes collaborating with customers, delivery managers, project managers, and technical teams to secure and execute concurrent projects, as well as efficiently managing 24x7 production support.I have comprehensive end-to-end implementation experience with Agile/Scrum and Waterfall methodologies. My rich experience in software project delivery encompasses client interaction, requirement analysis and design, deployment, implementation, and maintenance of web-based and cloud-based IT business solutions. I have made distinguished efforts towards implementing process governance and possess expert knowledge of web development tools and databases, including system integration.I am trained on ISO 27001, BS7799, PMP, ITIL, CMMi3, IBMS, Six Sigma, and PCMM-3/5. Additionally, I hold certifications in Data Analytics Dynamics, SAP AI, IoT, Scrum Master, Cloud Computing, MCP, eCommerce, Advanced Web Designing/Development, Multimedia and many others.Specialties:Project ManagementProcess/Program ManagementService ManagementStakeholder ManagementSoftware Development

Experience

1. Tpm- Governance

   HCLTech

   Mar 2022 — Present · Noida, IN

   Role Overview- Contracts and Commercial update, Budgeting & Cost management, Monitoring and Reporting, Change Management, Client Handling, Customer Billing, L4 Reporting, Forecasting and Margins, Program Management, Resource Management, Onboarding/Offboarding, Asset management, ID Management, Performance Measurements, Risk Management, Compliance, Audit, Continuous Improvement.

Education

• Nehru Homeopathic Medical College

  BHMS, Homeopathic Medicine/Homeopathy

• Indira Gandhi National Open University

  Bachelor in Computer Applications, Computer Programming, Specific Applications

• EIILM University

  BCA, Computer Software and Media Applications

• Vinayaka Mission's Research Foundation - University

  PGDBM, Operational Research