Deniz Adilov
Operations & Repairs Manager @Hometree
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WORK HISTORY
Operations & Repairs Manager @Hometree
Lead a team of 9 across repairs and operations, with ownership of budget, performance, and people development• Manage large-scale engineer networks delivering home repair and claims services across the UK• Designed and implemented cost-control processes, contributing to a £30 reduction in average claim cost (£170 → £140) within one quarter• Maintained customer NPS consistently above 50 while reducing costs and improving operational efficiency• Delivered training and day-to-day operational support to ensure consistent adoption of new systems and procedures• Implemented a preferred engineer scheme, driving 50% improvement in engineer engagement and a further £20 reduction in average claim cost• Worked cross-functionally with product, tech, and finance teams to improve claims visibility and decision-making
EDUCATION
University of Pittsburgh
English Language Institute
PennWest California
Master of Business Administration (M.B.A.), Business Administration and Management, General
Istanbul Mevlana Anadolu Lisesi
High School, Science
Beykent University
2,83, Industrial Engineering
SKILLS
ABOUT DENIZ ADILOV
Industrial Engineer with an MBA and 7+ years’ experience leading operations and claims functions across home services and travel industries. I specialize in building high-performing teams, reducing operational costs, and improving customer and engineer experience through data-driven decision making.Currently an Operations & Repairs Manager at Hometree, where I lead multi-disciplinary teams and large engineer networks, delivering measurable reductions in average claim cost while maintaining strong customer outcomes. I’ve designed and embedded cost-control frameworks, improved claims visibility, and standardised processes that enabled scale without increasing headcount.I’m particularly strong at:• Managing and developing operational teams• Optimising claims and repair journeys end-to-end• Working cross-functionally with product, tech, finance, and field teams• Balancing cost efficiency with service quality and NPSI enjoy solving complex operational problems, mentoring teams, and building systems that make day-to-day operations simpler, faster, and more consistent for customers and engineers alike.
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