Daniel Nestlehut
Director - Product Development Engineering Crm @MetLife
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WORK HISTORY
Director - Product Development Engineering Crm @MetLife
Drive and implement Omnichannel solutions, encompassing Voice, Email, Text, Web, and Social platforms, resulting in enhanced customer engagement and seamless interactions across multiple channels. • Successfully deployed cutting-edge Chatbot technology and leveraged Salesforce Einstein AI for reporting and analytics, enabling data-driven insights and informed decision-making to optimize business performance. • Responsible for devising and implementing product development strategies and processes to ensure streamlined and efficient workflows throughout the development lifecycle. • Oversee product development budgets, timelines, and resources, resulting in cost-effective project execution within established deliverables and timeframes • Ensure all products adhere to industry best practices, regulatory requirements, and meet the highest quality standards. • Leverage personal expertise to deliver cutting-edge call center products that elevate MetLife\'s customer service capabilities and position the company as a leader in the insurance industry. • Monitor and report on the progress of product development, identifying potential risks and issues proactively, and provide comprehensive updates to the senior leadership team to facilitate well-informed decision-making.
EDUCATION
West Scranton High School
High School Diploma
Penn State University
IST, Information Sciences and Technology: Software Integration
SKILLS
ABOUT DANIEL NESTLEHUT
Results-oriented leader with over 10 years in refining technology strategies to optimize…
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