Daniel Nestlehut
- Role
- Director - Product Development Engineering Crm at MetLife
- Location
- Scranton, PA, US
- LinkedIn followers
- 500 followers
About Daniel Nestlehut
Results-oriented leader with over 10 years in refining technology strategies to optimize…
Experience
Director - Product Development Engineering Crm
Oct 2022 — Present
Drive and implement Omnichannel solutions, encompassing Voice, Email, Text, Web, and Social platforms, resulting in enhanced customer engagement and seamless interactions across multiple channels. • Successfully deployed cutting-edge Chatbot technology and leveraged Salesforce Einstein AI for reporting and analytics, enabling data-driven insights and informed decision-making to optimize business performance. • Responsible for devising and implementing product development strategies and processes to ensure streamlined and efficient workflows throughout the development lifecycle. • Oversee product development budgets, timelines, and resources, resulting in cost-effective project execution within established deliverables and timeframes • Ensure all products adhere to industry best practices, regulatory requirements, and meet the highest quality standards. • Leverage personal expertise to deliver cutting-edge call center products that elevate MetLife\'s customer service capabilities and position the company as a leader in the insurance industry. • Monitor and report on the progress of product development, identifying potential risks and issues proactively, and provide comprehensive updates to the senior leadership team to facilitate well-informed decision-making.
Education
West Scranton High School
High School Diploma
2001 — 2005
Penn State University
IST, Information Sciences and Technology: Software Integration
2005 — 2009
Skills
- Requirements Analysis
- Requirements Gathering
- Sql Server Management Studio
- Saas
- Business Analysis
- Sql
- System Integration Testing
- Leadership
- Software Development Life Cycle (Sdlc)
- Integration
- Human Computer Interaction
- Quality Center
- Software Design
- Test Automation
- Alm
- Visual Studio
- Data Analysis
- Software Deployment
- User Acceptance Testing
- Microsoft Project
- Software Development
- Software Documentation
- Software Quality Assurance
- Systems Analysis
- Project Planning
- Testing
- Activebatch
- Ms Project
- Client Development
- Team Leadership
- Defect Tracking
- Release Management
- Regression Testing
- End User Training
- Change Management
- Hp Quality Center
- Visio
- Application Lifecycle Management
- Training
- Crystal Reports
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