Dharma N.

About Dharma N.

I am a multi-cultural senior expat professional (EU (UK)/US citizen & India OCI card) who is results-oriented, innovative, and a collaborator with a driven attitude. I have 24 years experience in the US, South Asia, and Europe. I started as an International student in the US in the late 90\'s and have come full circle professionally helping others achieve their global dreams. EXPERTISE - • Recruitment and admissions • Client Acquisition and Relationship Management • Diversity Training, Designing Advocacy and Planning Workshops, Inclusive Programming • Alumni Engagement • Strategic Planning, Monitoring and Reporting • Business Development • Operations and sales • B2B and B2C interface • Key account management • Communications and content development • International Relations and alliances • Team motivation and management • Product Management • New channel partners and tie-ups • Training and leadership development

Experience

1. Head Client Success Usa

   IDP Education, UK and Ireland

   Dec 2022 — Present · Washington, DC, US

   Profile: support student placement revenue growth, support, and deliver the network enablement strategy and support client delivery. Client Relations and Partnership Management, Marketing Support, Business Strategy & Team Management, Thought Leadership· Lead on implementing a partnership framework facilitating improved client engagement, retention, adoption, satisfaction, and revenue growth· Manage a team of four and work with more than ten US Destination Managers/Leads across the IDP global network · Drive network engagement activities, including partnering with destination managers to drive targeted student placement outcomes· Work closely with the Director of Client Success and Operations, and the other Associate Heads of Client Success/Heads of Client Success on global initiatives and projects· Liaise directly with high-value accounts to grow client revenue and engagement across portfolio of products and services· Support network countries and Sales team with key university updates and alignment with new policies and admission processes to manage their workflows and troubleshoot challenges to create win-win solutions for clients, students and IDP-Play a key role in the delivery of client objectives, implementing and tracking Client and Network Engagement Plans-Ensure client needs are supported and the counselling network has the information and tools they need to advise students and support client’s recruitment efforts on the ground-Create an effective and efficient communications loop, ensuring two-way communication and information sharing between clients and the Network-Implement a strategy and ways of working with clients, members of the Client Team, External Relations and the Network.

Education

• University of Maryland

  M.A., Counseling & Personnel Services (Higher Education Administration)

  2001 — 2003

• Gateway 6th Form College, Leicester UK

  A Levels

• University of Maryland

  Certificate, Asian American Studies

  2001

• University of Maryland

  B.A., Sociology

  1996 — 2000

• University of Maryland Global Campus

  Graduate Certificate, Leadership and Management

  2010