Deepak Nagpal

Experience

1. Team Lead Manager

   Anaptyss

   May 2024 — Present · Gurugram, IN

   As a dedicated team leader in debit card chargeback operations, I bring extensive experience in managing complex processes and driving team performance. My role involves overseeing daily chargeback production volumes, ensuring that our operations run smoothly and efficiently. I prioritize maintaining high-quality standards by developing and enforcing process SOPs and PKTs, which help streamline our workflow and enhance our service delivery.In addition to managing operations, I focus on building strong client relationships to ensure their needs are met and expectations exceeded. I believe that effective communication is key to successful collaboration, which is why I actively interact with onshore partners to facilitate a seamless working relationship and resolve any issues promptly.I am passionate about data-driven decision-making, and I create comprehensive quality and production dashboards that provide valuable insights into team performance and operational efficiency. By leveraging these tools, I identify areas for improvement and implement strategies that enhance our overall productivity.My leadership style fosters a collaborative and supportive team environment, empowering team members to excel in their roles. I am committed to continuous improvement and innovation within our processes, striving to deliver exceptional results in a fast-paced industry.