Dmytro R.

Senior Software Engineer @Phreesia

Toronto, ON, CA

I’m designing and implementing an end-to-end voice AI system that follows a strict, UX-approved workflow. I translate product and UX scripts into concrete tool contracts (descriptions, inputs, and gating rules) and wire them into agent definitions that behave predictably in real calls. Overall, I’m turning complex conversational requirements into structured, testable AI agent behavior - combining LLM orchestration with deterministic agentic workflows, validation, and auditability, so the system remains safe, compliant, and consistent.

Zhytomyr Ivan Franko State University

Master's Degree, Computer and Information Sciences

State University 'Lviv Polytechnics'

Bachelor's Degree, Management, Accounting and Auditing