Dmytro Korniushyn

Product Designer @Coconut Software

Calgary, AB, CA

Leading Product Design for an Enterprise Queue Management System at Coconut SoftwareAs part of the Coconut Software team, I drive product design for a queue management system tailored for banks and credit unions. My focus is on transforming customer engagement by creating seamless solutions that bridge digital and physical queuing experiences. This includes unifying in-branch elements such as kiosks, lobby displays, and the employee dashboard with digital touchpoints like mobile apps, web platforms, and SMS notifications.Our platform incorporates intelligent wait-time algorithms, self-service check-ins, and comprehensive staff management tools, ensuring a streamlined and efficient customer journey.